My Eagle Optics Ranger SRT 8x42 binoculars broke. Well, at least the little neck-strap connection ring on the side broke. I had removed the neck strap that came with it and replaced it with the shoulder harness. The harness has a plastic clip that is just too large for the ring and the pressure finally snapped the ring.
Thanks to Eagle Optics Platinum Protection unlimited, unconditional lifetime warranty I sent in the binoculars and I got them back a week later. They not only fixed the ring, they added zip-ties and secondary rings to keep the pressure of the harness hook off of the main ring. I love it when people find long-term solutions to problems rather than putting a band-aid on it. They showed that they go the extra mile.