Wednesday, October 14, 2009

Why I love Eagle Optics

Regular readers of this birding blog have learned that I love Eagle Optics. They don't even pay me to advertise for them. When I find a product or service of great value, I am happy to promote it. Here is my most recent experience that will keep me coming back to Eagle Optics to purchase my birding equipment:

My Eagle Optics Ranger SRT 8x42 binoculars broke. Well, at least the little neck-strap connection ring on the side broke. I had removed the neck strap that came with it and replaced it with the shoulder harness. The harness has a plastic clip that is just too large for the ring and the pressure finally snapped the ring.
Thanks to Eagle Optics Platinum Protection unlimited, unconditional lifetime warranty I sent in the binoculars and I got them back a week later. They not only fixed the ring, they added zip-ties and secondary rings to keep the pressure of the harness hook off of the main ring. I love it when people find long-term solutions to problems rather than putting a band-aid on it. They showed that they go the extra mile.

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